FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Help me choose a product
How to choose the right size luggage?
The size of your luggage usually depends on the length of your trip.
For short trips (1-3 days), a small suitcase (20-22") is suitable;
For medium to long-term trips (4 to 7 days), a medium-sized suitcase (24 to 26 in) is recommended;
For longer trips (more than 7 days), large suitcases (28″+) are required.
For more information on the choice, visit our blog.
How can I confirm that the luggage I purchased is genuine?
Please recognize our logo. Santino suitcases purchased from our official store or from stores authorized by us are genuine products.
Does the suitcase offer warranty service?
Most products come with a limited warranty of at least 30 days covering manufacturing defects. For the specific warranty period and conditions, please refer to the warranty policy at the time of purchase.
How do I clean and care for my suitcase?
Use warm water and mild soap to clean the surface of your suitcase, avoiding harsh chemical cleaners. Use a soft cloth to wipe down the inner lining and check the wheels and handle regularly. For more tips, visit our blog.
Can the suitcase be used as hand luggage?
Many suitcases are designed to meet airline carry-on size limits. Typically, 20-22 inch suitcases meet most airlines' carry-on requirements.
How much does the suitcase weigh?
The weight of the suitcase varies depending on the material and size. For more information, please see the product details page.
Does the suitcase have a waterproof function?
Most suitcases are waterproof, especially those made of ABS material. However, it is important to note that although they have a waterproof function, this does not mean that they can completely prevent water infiltration.
What is the material of the suitcase?
Common materials used for suitcases include ABS, polycarbonate (PC), nylon, canvas, and others. For detailed information, please refer to the product details page.
What is the maximum weight a suitcase can hold?
To avoid damage to the structure of your suitcase, we recommend that the total weight (including the weight of the suitcase) does not exceed 32 kg for L-size suitcases, 23 kg for M-size suitcases and 10 kg for S-size suitcases. The specific weight limitation should be judged according to the actual situation.
How to check product dimensions and specifications?
All detailed product information can be found on each model page.
What is the maximum weight and size for checked and carry-on luggage?
As standards may vary between airlines, we recommend checking directly with your chosen airline to confirm.
Do you have a physical store?
Unfortunately, we no longer have physical stores, only an online store. Below is the link to our website: https://www.santino.com.br/